Refund Policy

We want you to be happy with HumanizeGo. Try the free plan first to make sure it fits your needs. Payments are processed by Polar, our merchant of record, which issues all refunds.

Cancelling

You can cancel at any time with "Manage billing" in your dashboard. Cancellation stops future renewals; your plan stays active until the end of the paid period and then returns to Free. Cancelling on its own doesn't refund the current period.

When you can get a refund

• If you were charged and have used fewer than 1,000 words in that billing period, you can request a full refund within 7 days of the charge. This applies to both monthly and yearly plans, including renewals.
• Refunds aren't available once a substantial part of the period's words have been used, except where required by law.
• If you were charged because of a technical error on our side, or charged twice, we'll refund you in full.

How to request a refund

Email support@humanizego.com from your account email with the date of the charge. We aim to reply within 2 business days. Approved refunds are issued by Polar to your original payment method and usually arrive within 5-10 business days, depending on your bank. With a full refund we also cancel the subscription, and your account returns to the Free plan.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. Accounts with an open chargeback may be suspended until it is resolved.

Your legal rights

This policy doesn't limit any refund or cancellation rights you have under the consumer law of the country where you live.